Privacy policy

Privacy Policy

Last updated: 24 October 2026

This policy explains how Velora ("we", "us") collects and uses your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Velora is the data controller for your personal data. Contact: waqasashrafstore@gmail.com. Address: [Business address to be added].

What we collect

Name, email, phone number, billing and delivery address
Order details and purchase history
Payment information (processed securely by our payment providers; we do not store full card details)
Messages you send us
Device and browsing information collected through cookies

How and why we use it (lawful basis)

To fulfil your order (process payment, deliver, handle returns): performance of a contract.
To meet legal obligations such as tax and accounting records: legal obligation.
To prevent fraud and improve our store: legitimate interests.
To send marketing emails: only with your consent, which you can withdraw at any time using the unsubscribe link.

Who we share it with

We share only what is necessary with service providers who help run our store: Shopify (store platform), payment processors, our UK suppliers and delivery companies (to dispatch your order), and email or analytics tools. We do not sell your personal data. Some providers may process data outside the UK. Where they do, appropriate safeguards such as UK adequacy regulations or standard contractual clauses are in place.

Cookies

We use essential cookies to make the store work and, with your consent, analytics and marketing cookies. You can manage your choices through the cookie banner or your browser settings.

How long we keep it

We keep order records for up to 6 years for tax and legal purposes. Marketing data is kept until you unsubscribe. Other data is deleted when no longer needed.

Your rights

You have the right to access, correct, delete, restrict or object to the processing of your data, to data portability, and to withdraw consent. To use these rights, email waqasashrafstore@gmail.com. We will respond within one month.

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.