Terms of service

Terms of Service

Last updated: 24 October 2026

1. About us

This website is operated by Velora ("we", "us"). Email: waqasashrafstore@gmail.com. Address: [Business address to be added].

2. These terms

These terms apply to all orders placed on our website. By placing an order you agree to them. They do not affect your statutory rights as a consumer.

3. Orders and contract

After you place an order you will receive an email acknowledging it. A contract is formed when we email you to confirm dispatch. We may decline an order, for example if an item is out of stock or a pricing error has occurred. If so, we will tell you and refund any payment in full.

4. Prices and payment

All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout. Payment is taken when you place your order.

5. Delivery

We deliver to UK addresses only. Delivery times and charges are set out in our Shipping Policy. Risk in the goods passes to you on delivery.

6. Your right to cancel and returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel within 14 days of receiving your goods without giving a reason. We also offer an extended 30-day return period. Full details are in our Refund Policy.

7. Faulty goods

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described, in line with the Consumer Rights Act 2015. See our Refund Policy for your remedies.

8. Product information

We take care to describe and show products accurately. Colours may vary slightly depending on your screen. Electrical items (such as heated insoles, fairy lights and LED strips) should be used according to their instructions.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud, or for breach of your statutory rights. We are not liable for business losses.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If such a delay happens, we will contact you and you may cancel for a full refund.

11. Personal data

We use your data as described in our Privacy Policy.

12. Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.